Alex Robinson

The friendly face behind the opening of Vasstech Darlington, and Teesside 6 months later, get to know Alex Robinson.

My motor industry journey began in ’98 at family-run VW dealer, Massingberds, in Northallerton, after spending years in hotel and catering.

Starting at Vasstech

Due to my background in hospitality, I’ve always prided myself on my ability to communicate with customers. A job behind the service desk at Vasstech Northallerton came up in 2011, and although I had little experience in this kind of customer service, I liked cars, so I just thought…why not?

I landed the job and didn’t look back. Climbing the ranks, I became a Senior Service Advisor and earned the inaugural employee of the year award. With 12 years at the main dealer, I gained extensive Volkswagen training.

A Customer-First Approach

At Vasstech, customer experience is paramount. Building trust and long-term relationships matter most – I’ve connected with customers for over a number years, ensuring a first-class experience at our garages.

I know that coming into a garage can be a daunting experience for many, so I’m incredibly passionate about giving all our customers a first class experience when they come to Vasstech.

Creating a cohesive team centered on communication ensures smooth operations daily.

Vasstech isn’t just a workplace; it’s a second family. I take pride in contributing to its growth and being part of this incredible journey