Alex Robinson

Director

The friendly face behind the opening of Vasstech Darlington, and Teesside 6 months later, get to know Alex Robinson.

My motor industry journey began in ’98 at family-run VW dealer, Massingberds, in Northallerton, after spending years in hotel and catering.

Starting at Vasstech

Due to my background in hospitality, I’ve always prided myself on my ability to communicate with customers. A job behind the service desk at Vasstech Northallerton came up in 2011, and although I had little experience in this kind of customer service, I liked cars, so I just thought…why not?

I landed the job and didn’t look back. Climbing the ranks, I became a Senior Service Advisor and earned the inaugural employee of the year award. With 12 years at the main dealer, I gained extensive Volkswagen training.

A Customer-First Approach

At Vasstech, customer experience is paramount. Building trust and long-term relationships matter most – I’ve connected with customers for over a number years, ensuring a first-class experience at our garages.

I know that coming into a garage can be a daunting experience for many, so I’m incredibly passionate about giving all our customers a first class experience when they come to Vasstech.

Creating a cohesive team centered on communication ensures smooth operations daily.

Vasstech isn’t just a workplace; it’s a second family. I take pride in contributing to its growth and being part of this incredible journey

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What our customers say

Rated 4.7 stars on Google

Always a great service. I also feel like you only have the work that is needed - some garages over inflate problems in my experience. Libby is always friendly and chatty - and I would thoroughly recommend Vasstech!

Sandra Tearney

Went in this morning with my car making a worrying noise, hoping for someone to just look and tell me if it was safe to drive home - up on a ramp in minutes, missing screw replaced and no charge! SO impressed - moving to Northallerton soon and will definitely be using them for our cars.

Jane Crocker

Have my usual service and MOT done at Vasstech every year but whenever anything crops up they are always available to help. I’ve had a handful of issues ranging in severity this year and Matt has always had the car in to sort immediately. Great work and really efficient service. Call up to pay and the receptionist is lovely too. Would recommend to anyone.

Kate Fraser

I highly rate Vasstech Garage Services - they were very efficient, kind, and professional when I needed my registration plate drilled onto my car. Thank you very much for your excellent service.

Rach Wallis

Superb service. Sorted my car out well, and dealt very well with the warranty company, who really didn't make things easy. They even dropped me at Costa while I waited for the diagnostic. Fabulous!!

Dan Turner

Cannot rate this garage highly enough! They have now helped me 3 times this year due to my rather problematic Seat Ibiza. Each time they have exceeded expectations on customer service, being really quick to diagnose and deal with the problems. They also made my life a lot easier by liaising with the warranty company for me. I doubt I will use another garage in the area and would recommend wholeheartedly to a friend.

Sophie Evans

Rang vasstech Northallerton due to smoke coming from my bonnet of the car, they told me to take it down and they would have a look. A couple of hours later I got a call back and the problem was explained to me. I wasn’t charged for them having a look and they squeezed a little stressed me in! Couldn’t praise them enough, will be swapping from VW to vasstech from now on!

Ian Harrison